If you would like to change any information on your order please contact our customer service department for further assistance. Spare parts are non-returnable, non-cancelable, and are non-refundable.
Merchandise that has been special ordered and not normally stocked by us may incur a 25% cancellation charge. Once your order has shipped permission for any return merchandise must be secured from our customer service department. The return of non-defective merchandise, when authorized, may incur 25% re-stocking fee, at our discretion.
Excluding spare parts we accept returns for items within the first 30 days of receiving your merchandise. You may return it for a prompt merchandise exchange, credit, or refund within 30 days of receiving your order as long as all merchandise is returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval. Personalized and custom items, and shipping and handling charges are non-refundable, and return shipping charges are the sole responsibility of the purchaser.
To initiate a return, please call our Customer Service Dept. at (978) 455-0672. You are responsible for arranging the return shipment of the product. We reserve the right to deny a full refund of the purchase price if the product is not returned in the manner mentioned above. Items that are returned damaged or without proper packaging materials are subject to a 25% restocking fee (if we approve the item to be returned). For all returns and cancellations that "shipped free", a shipping charge equal to the cost of the round trip of the shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.