**Utilizing Your Shipping Account**
Do you possess a shipping account with FEDEX or UPS? Connect with our Customer Service team via email or phone, or simply specify your FEDEX/UPS account number in the "Special Instructions" box during checkout. Note that FEDEX & UPS may request the billing address linked to your shipper account number.
**Shipping to Your Business or Home**
Shipping typically requires 7 to 14 business days, alongside processing and lead time, subject to variations based on the product and manufacturer. For deliveries to residences, an adult signature (ages 18+) is mandatory. Unattended deliveries will prompt the package's return to our facility.
**Shipping to a Freight Forwarding Company**
If your order is destined for a freight forwarding company, we exclusively accept payments via wire transfer. Please be advised that Palmac Tool Company relinquishes liability for any lost or damaged goods upon delivery to the specified freight forwarding entity.
**Shipping to a Postal Store**
Similarly, if your order is directed to a postal store, we solely accept payments via wire transfer. Palmac Tool Company assumes no responsibility for lost or damaged items following delivery to the designated postal store.
Shipping Methods
We regret to inform you that we do not offer next-day air delivery, as product availability varies and not all items are in stock. Kindly contact us at 978-455-0672 x 1211 to verify the item's availability. Upon approval, we can expedite the order for next-day delivery directly from the manufacturer.
**Delivery Restrictions**
Please note that our shipping services are exclusively available for destinations within United States. We appreciate your understanding in this matter.
Return Policy
Ensuring a smooth return process is vital to maintaining customer satisfaction. Here's how we handle returns:
**Return Authorization**
Before initiating a return, please obtain permission from our customer service department. It's crucial to retain all packaging and refrain from discarding boxes in case a return becomes necessary. For any alterations to your order information, kindly contact our customer service department at (978) 455-0672.
**Non-returnable Items**
Certain items cannot be returned:
- Custom items specially ordered for you.
- Spare Parts or Repair parts.
**Returning Normally Stocked Items**
You may return any normally stocked item or individual line item on your order within 30 days for an exchange, credit, or refund. Please note that shipping and handling charges are non-refundable, and return shipping costs are the responsibility of the purchaser.
**Returning Special Ordered Merchandise**
Special ordered merchandise not typically stocked by us can only be returned with authorization from Palmac after obtaining approval from the manufacturer.
**Restocking Fees**
Restocking fees may apply:
- No restocking fee if the product is returned to Palmac stock and shipping was paid with the original order.
- For non-stocked items, a restocking fee is charged by the manufacturer, plus a 10% handling fee. If your initial order qualified for free shipping, an additional 10% Palmac restocking fee is applied.
**Product Condition for Returns**
All returned merchandise must be in new condition, unused, and in its original packaging, accompanied by original documentation, instructions, and accessories.
**Shipping Costs**
Customers are responsible for all shipping costs after an order is canceled, including any initial free shipping. Additionally, you are responsible for the shipping cost to return the product to Palmac.
**Refund Policy**
We reserve the right to deny any refund of the purchase price based on the condition of the returned item.